Privacy Policy

Effective Date: June 6, 2026

HSP Embroidery respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit hspembroidery.com, place an order, create an account, contact us, or otherwise use our website.

HSP Embroidery is operated by High Stax Partners Inc.

Information We Collect

We collect information you provide directly to us, including:

Name
Email address
Phone number, if provided
Billing and shipping address
Order details
Account login information, if you create an account
Messages sent through contact forms, email, or customer support
Custom artwork, logos, images, personalization details, or other files submitted for custom embroidery or personalized products

We may also collect certain technical information automatically when you use our website, including:

IP address
Browser and device information
Pages visited
Referring website
Cookies and similar website data
General website activity related to cart, checkout, login, security, and analytics

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about purchases, order status, shipping, refunds, returns, and customer service
Create and manage customer accounts
Prepare custom or personalized products
Respond to questions and support requests
Improve our website, products, and customer experience
Detect fraud, prevent misuse, and protect website security
Maintain business, tax, accounting, and legal records
Comply with applicable laws and obligations

Payments

Payment information is processed through third-party payment providers used at checkout. We do not store full credit card numbers on our website.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Custom Artwork and Personalization

If you submit logos, images, names, text, or other custom design information, we use that information to review, create, produce, and fulfill your custom or personalized order.

You are responsible for ensuring that you have the right to submit and use any artwork, logos, names, images, or other materials provided to us.

Cookies

Our website may use cookies and similar technologies to support normal website and store functions, including:

Keeping items in your cart
Processing checkout
Maintaining login sessions
Remembering account or site preferences
Improving website performance
Supporting security and fraud prevention
Understanding website traffic and usage

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Analytics and Website Tools

We may use analytics tools to understand how visitors use our website and to improve store performance. These tools may collect information such as pages visited, device type, browser type, general location, and website activity.

Who We Share Information With

We do not sell your personal information.

We may share information only as needed with service providers that help us operate the business, including:

Website hosting providers
WooCommerce, WordPress, and related website tools
Payment processors
Shipping and delivery providers
Email and SMTP providers
Customer support tools
Security, spam prevention, and fraud prevention tools
Analytics providers
Professional advisors, accountants, or legal representatives when necessary

We may also share information when required by law, to protect our rights, to prevent fraud, or to comply with legal obligations.

Order Emails and Communications

We may send transactional emails related to your order or account, including order confirmations, processing updates, completed order notices, refund notices, customer notes, password resets, and account notifications.

These emails are necessary for operating the store and fulfilling customer orders.

Marketing Communications

If we offer marketing emails, newsletters, or promotional messages, we will send them only as permitted by law. You may opt out of marketing emails at any time.

Transactional order and account emails are separate from marketing emails and may still be sent when necessary to complete or manage your order.

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Maintaining account access
Handling returns, refunds, chargebacks, or disputes
Meeting tax, accounting, legal, and business recordkeeping requirements
Protecting against fraud or misuse

Custom artwork and order files may be retained as part of our business records or to assist with future reorders unless deletion is requested and we are not required to retain them.

Customer Accounts

If you create an account, you may be able to view or update certain account information by logging into your account.

You are responsible for keeping your login information secure.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request:

Access to personal information we have about you
Correction of inaccurate information
Deletion of certain personal information
A copy of certain information you provided to us
Limitation or objection to certain uses of your information

Some requests may be limited by legal, tax, accounting, fraud prevention, order fulfillment, or business recordkeeping requirements.

To make a privacy request, contact us at:

support@hspembroidery.com

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, email system, or online service can guarantee complete security.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

For privacy questions, customer support, or requests related to your personal information, contact us at:

HSP Embroidery
support@hspembroidery.com
hspembroidery.com